Terms and conditions

These summarise the standard trading terms of Removals Nottingham for removals, packing and storage work. Your booking confirmation is the operative document for your particular move and will set out anything specific to it.

1. Quotations

We quote in writing after a survey, carried out in person or by video. A quotation stands for thirty days from issue unless stated otherwise; after that we may re-quote.

The figure reflects the goods, access and services described or observed at survey. If the volume is materially greater on the day, if access differs from what was described, or if you ask for additional work, the price may be adjusted — and we will raise it with you before doing the work, not afterwards on the invoice.

2. Booking and payment

A booking is confirmed when you accept the quotation in writing and, if one is requested, pay the stated deposit. The balance falls due in cleared funds before goods are unloaded at destination unless the booking confirmation records different arrangements.

Where we have agreed an account for commercial work, invoices are payable within thirty days of the invoice date, and we reserve the right to charge statutory interest on overdue sums.

3. Cancellation and postponement

Cancel in writing. Where we receive that more than fourteen days before the booked date, any deposit is refunded in full. Within fourteen days of the date we may retain the deposit against crew and vehicle commitments already made.

Postponement is not cancellation. Dates slip in property chains as a matter of routine and our first instinct is always to re-diary rather than to charge. Tell us as soon as you know.

4. Goods we will not carry

We will not accept for transport or storage: prohibited, stolen or illegal goods; flammable, explosive or corrosive substances, including gas bottles, paint, solvents and fuel; perishables; plants or living creatures; firearms or ammunition; or controlled drugs.

We also advise strongly against placing jewellery, cash, deeds, passports, securities or irreplaceable personal items in our care. Where you do so without telling us in writing, our liability for them is limited as set out below.

5. Work we do not undertake

We are not licensed waste carriers and will not remove rubbish or dispose of unwanted items. We do not move pianos as a standard booking. We do not disconnect or reconnect plumbed, gas or hard-wired appliances. Each of those needs somebody appropriately qualified, and we will say so rather than attempt it.

6. What we need from you

• Being present, or appointing someone authorised to act for you, at both addresses.
• Telling us before the move about any item needing special handling or of unusually high value.
• Obtaining any permission, key or access arrangement within your control — other than parking suspensions we have agreed to apply for.
• Preparing appliances: drained, defrosted and disconnected, unless you have asked us to arrange otherwise in writing.
• Checking nothing is left behind and nothing of ours is taken away.

7. Liability

We carry goods-in-transit and public liability insurance. The cover level and the per-item limit appear on your quotation. Where you declared an item above the standard per-item limit and we agreed additional cover in writing before the move, that agreed figure governs instead.

We are not liable for loss or damage arising from goods packed by you where the damage results from the packing rather than our handling; from inherent defect or ordinary wear; from electrical or mechanical failure of an appliance where there is no external damage; from atmospheric conditions such as damp, mould or rust; or from circumstances beyond our reasonable control.

We are not liable for indirect or consequential loss, including lost earnings, missed completions or alternative accommodation.

8. Claims

Note visible loss or damage on the delivery paperwork at the time, while the crew is still present. Notify any claim to us in writing within seven days of delivery, or within seven days of goods leaving storage.

Keep the item and its packaging until the claim is assessed — we may need to inspect both.

9. Timing and access

We plan carefully and start early, but traffic, weather, building access, key release and the behaviour of third parties in a chain sit outside our control. Where a delay arises from something outside our control we will do everything reasonable to limit it, but cannot accept liability for consequential costs.

Two access points specific to this city. Where a bay suspension has been applied for, we cannot guarantee that the bay will be clear on the day; enforcement is a matter for the council rather than for us. And where a building operates a booked goods-lift or loading window, the window is set by the building, and a move may have to work around it.

On international moves, transit is additionally subject to customs clearance at both ends and, for shared loads, to the consolidation schedule. Any expected window in a quotation is an estimate given in good faith, not a contractual guarantee.

10. Storage

Goods placed in storage are governed by a separate storage agreement issued before collection, covering charges, the billing period, notice for redelivery or access, and the insurance basis. Storage charges are payable in advance of each period.

We hold a general lien over goods in our possession for unpaid charges, and where charges remain unpaid we may, after written notice to your last known address, sell goods to recover the sums owed.

11. Sub-contracting

We use our own crews and vehicles wherever possible. Where a genuinely specialist element is required — a hoist, a piano specialist, a final leg abroad, or shipping — we may engage a suitably qualified sub-contractor, and we will tell you when we do. These terms continue to apply to the work as a whole.

12. International moves

On moves outside the UK you are responsible for the accuracy of the information on which customs declarations are based, and for obtaining the residency, address and identification documents the destination country requires. We prepare and lodge the export documentation using the information you provide.

We are not liable for delay, duty, penalty or seizure arising from inaccurate information supplied to us, from documents you have not obtained, or from the decision of a customs authority.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Nothing here affects your statutory rights as a consumer.

14. Questions

If anything is unclear before you book, ask — hello@removalsnottingham.uk. Our privacy policy covers how we handle your personal information.